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Client account user agreement (public offer)

Status: Public offer of Fineco Logistics LLC. Accepted by registering with the acceptance box ticked or by signing in after publication.

Version: 1

Published: 24 October 2026

The Russian version is the primary text; this translation is for convenience.

1. General

1.1. This User Agreement (the Agreement) sets out the terms of use of the client account on flgs.ru (the Account) and is a public offer by Fineco Logistics LLC (OGRN 1107847359950, INN 7838451090; the Company) under Article 437 of the Russian Civil Code.

1.2. The Agreement is accepted by registering in the Account and ticking the acceptance box, and, for existing users, by signing in after this version is published. Upon acceptance the Agreement is concluded between the Company and the user (the User) and, where the User acts for an organisation, also with that organisation.

1.3. The Agreement governs only access to the Account and its features. Freight forwarding and other services, prices, deadlines, liability for cargo and payments are governed by a separate contract between the Company and the client, which prevails in case of conflict.

1.4. Personal data are processed under the personal data policy and the data subject’s separate consent; the Agreement does not replace that consent. The User may withdraw consent in the Account (the "Withdraw personal data consent" button in the profile) or by email to manager@flgs.ru; after withdrawal the account is disabled and access to the Account ends.

2. Registration and account

  • 2.1. Registration is available to representatives of client and counterparty organisations aged 18 or over. The User provides accurate details and keeps them up to date.
  • 2.2. By registering an organisation, the User confirms authority to act on its behalf to submit applications and exchange documents. The Company may request proof of authority.
  • 2.3. Sign-in uses an email and password and/or a one-time code. The User keeps sign-in credentials confidential; actions performed with them are deemed performed by the User.
  • 2.4. The User promptly notifies the Company of any unauthorised access.

3. Account features

  • 3.1. The Account lets users submit and track transport and forwarding applications, exchange messages and documents, and view statuses and cargo details.
  • 3.2. Statuses, routes, deadlines and rates shown in the Account are for information and are not an offer of services unless stated otherwise in a contract or the Company’s confirmation.
  • 3.3. Some replies and drafts may be prepared with a language-model assistant; they are reviewed by Company staff and are not an independent legally binding statement of the Company.
  • 3.4. The Company may change features, carry out maintenance and temporarily restrict access, giving notice where possible.

4. User obligations

  • 4.1. Use the Account lawfully and only in connection with the relationship with the Company.
  • 4.2. Do not upload malware, attempt unauthorised access, disrupt the site or scrape data without the Company’s consent.
  • 4.3. Do not post content prohibited by Russian law or third-party personal data without a legal basis; when sharing data of employees or others, the User (organisation) warrants it has grounds to do so.
  • 4.4. Do not send special categories of personal data via the Account.

5. Company rights

  • 5.1. Suspend or terminate access for breach of the Agreement, inaccurate details, security threats or as required by law.
  • 5.2. Delete an account unused for more than 3 years after notifying the User by email.

6. Intellectual property

6.1. The site software, design and materials belong to the Company or are used lawfully. The User receives a simple non-exclusive free licence to use the Account as intended for the term of the Agreement. Documents and data uploaded by the User remain the User’s; the Company uses them only to perform applications and contracts.

7. Liability

  • 7.1. The Account is provided “as is”. The Company takes reasonable steps to keep it running but does not guarantee uninterrupted, error-free operation.
  • 7.2. The Company is not liable for losses caused by third parties, network failures, or use of the User’s credentials by others through the User’s fault.
  • 7.3. Liability for transport and forwarding services is governed by the client contract and Russian law.

8. Term, changes and termination

  • 8.1. The Agreement is valid indefinitely from acceptance.
  • 8.2. The Company may amend the Agreement by publishing a new dated version on this page. Material changes are notified via the Account or email at least 10 days before they take effect. Continued use after that means acceptance.
  • 8.3. The User may terminate the Agreement at any time by requesting account deletion at manager@flgs.ru. Deletion does not end contractual obligations or require immediate destruction of data that must be kept by law.

9. Governing law and disputes

9.1. Russian law applies. Disputes are settled by negotiation; claims are answered within 30 days. Failing agreement, disputes with organisations go to the Arbitrazh Court of Saint Petersburg and the Leningrad Region, and disputes with individuals to the court at the Company’s location unless the law provides otherwise.

10. Company details

Fineco Logistics LLC, 197183, Saint Petersburg, Dibunovskaya St. 50, lit. A, prem. 96N, office 219; INN 7838451090, KPP 781401001, OGRN 1107847359950; tel. +7 (812) 703-52-80; email manager@flgs.ru. Other contacts: contacts page.